How to Register a Complaint Against Overbilling in MEPCO

If you are looking for a step-by-step guide on how to register a complaint in MEPCO for overbilling in, line faults, voltage fluctuations, or any other electricity-related issue in MEPCO, you are in the right place.

This article provides a complete guide on complaint registration, common reasons of complaints, and the tracking procedure to ensure your issue is resolved efficiently. 

Common Reasons for Overbilling in MEPCO:

Here are some common reasons why MEPCO sends overbilling.

1. Incorrect Meter Reading:
   Sometimes, when the meter reader comes to check the meter, they may not record the exact reading due to human error.
   OR the meter screen is unclear, they take a manual reading and may make mistakes, leading to incorrect units being recorded and resulting in an overcharged electricity bill.
   
   
2. Faulty meters:
   Sometimes, your electricity meter may become faulty due to rainwater or a short circuit. Even though it may appear fine, the meter board might not record units correctly. In such cases, MEPCO staff issue bills based on your previous usage or an estimated average.
   
   
3. Tariff miscalculations:
   Sometimes, due to manual errors or software miscalculations, the wrong tariff is applied to your bill. For example, if your consumption is below 200 units but a higher tariff rate is applied (meant for consumption above 200 units), you may be charged more than you should be.

How to File an Electricity Complaint Online:

Here is the official electricity complaint online registration link:
🔗 Customer Complaint Management System (CCMS)

This is an official platform that allows you to register complaints related to overbilling, power outages, voltage fluctuations, and other electricity issues. Simply open the link, fill in the required details, and submit your complaint to WAPDA/MEPCO for resolution.

MEPCO Complaint Online: Portal & Procedure:

There is no difference between MEPCO and WAPDA when it comes to filing online complaints. This is a single platform where you can register any electricity-related complaint from anywhere in Pakistan.

Here is a step-by-step guide to registering your complaint:

1. Visit the Official CCMS Website

Go to CCMS Official Website to file your complaint.

2. Register Your Complaint

You can register your complaint using:

• Bill Reference Number
• CNIC (ID Card Number)
• Mobile Number

3. Fill in Personal Information

Provide the following details:

• Name
• Mobile Number
• Email Address
• Home Address

4. Enter Complaint Details

You will need to provide:

• Nearest location of the issue
• Complaint Category (Overbilling, Voltage Issue, Line Fault, etc.)
• Complaint Type
• Complaint Details (Describe the issue clearly)
• Attach Complaint Documents (if required)

5. Submit Your Complaint

Click on the Submit button to complete the process.

6. Complaint Processing Time

• Within 15 minutes, the related subdivision staff will call you to confirm your address.
• Within one hour, they will visit your location and resolve the issue.

How to Track Your Complaint Status online:

After registering your complaint online through CCMS, you can track its status in two ways:

1. Track by Reference Number

• Visit CCMS Complaint Tracking Link
• Enter your Bill Reference Number
• Click on Track Complaint to check the status

2. Track by Ticket Number

• Visit CCMS Ticket Tracking Link
• Enter your Complaint Ticket Number
• Click on Track Complaint to view updates

This helps you stay informed about the progress of your complaint.

MEPCO Complaint Number for Quick Assistance:

The second way to register your complaint is by calling the MEPCO Helpline. You can contact their customer support and report any electricity-related issues directly.

📞 MEPCO Helpline Numbers: Click here for details

Their support team will guide you and take immediate action to resolve your complaint.

WAPDA Complaint Number for Different Regions:

The WAPDA Complaint Number is 118, which is the official government electricity helpline for all regions across Pakistan.

📞 Dial 118 to report any electricity issues, including overbilling, faults, or power outages. This helpline connects you to the WAPDA Electricity Complaint Center for quick assistance.

What to Do If Your wapda online Complaint Is Ignored?

If your registered complaint is not resolved by MEPCO or WAPDA or is being ignored, you can escalate the issue to NEPRA (National Electric Power Regulatory Authority).

📌 Report your complaint on the official NEPRA website by clicking here. NEPRA ensures that all complaints are properly addressed.

Filing a complaint against MEPCO overbilling or any other electricity-related issue is now easier with online platforms and helpline services. You can register complaints through CCMS online, helpline numbers, or NEPRA if your issue remains unresolved.

By following the proper steps, you can ensure your concerns are addressed efficiently.

For further information about MEPCO, please visit here.